1. Information We Collect & How We Use It
MADSynergy.com requests and collects personal information from our customers at different site locations and instances, including, but not limited to, when you create a MADSynergy.com membership or contact us via the contact form, make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future.
The types of personal information we may collect from you can vary based on the method through which it was attained. It may include, but is not limited to, the following:
2. Information You Provide to Us
A. We receive and store any information you knowingly provide to us, such as:
Billing information and payment details
Information provided by you through your interactions with us on social media sites.
Other details that you may submit to us or that may be included in the information provided to us by third parties.
You may also provide personal information about other people, such as their name and email address. When you select to email a friend or tell a friend about MADSynergy, we will use their name and email address to send them a one-time email. This information is only used for the sole purpose of completing your request. We do not share your friend’s email information for any other purposes. MADSynergy.com stores this information for the sole purpose of sending this one-time email and tracking the success of these programs. Your friend may get in touch with us via the contact form to request that we remove this information from our database.
B. Information Collected Automatically:
Like most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing, analytics, and site functionality.
MADSynergy does not currently actively respond to “Do Not Track” browser signals or mechanisms, but we’re always open to hearing from customers for whom this issue is really important.
C. Tracking Technologies:
Technologies such as: cookies, beacons, tags and scripts are used by MADSynergy.com and our marketing partners, affiliates, A/B testing, and analytics systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
D. Behavioral Targeting/Re-Targeting:
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (insert link to form). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
E. Email & Other Communications:
We may contact you via email to send you necessary order-related messages, such as order confirmation and shipment confirmation notices. We may also send you newsletters and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email.
3. How We Use Your Information:
- All of the personal information we collect from our customers is for the purposes described above as well as:
- processing, verifying, validating, and completing your transaction
- providing requested live customer support and services
- record keeping of your purchase history
- enabling communication via our Site, blog, and social networks
- managing your participation in contests and promotions
- sending email as appropriate
4. Age Limitations/Under 13 Not Permitted To Submit Personal Information:
MADSynergy.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to MADSynergy.com. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please promptly contact us via the contact form so we can correct it.
5. Information Sharing:
6. Payment, Shipping, Referral & Other Programs
We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We also use a third party to administer our referral program. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes.
7. Legal Disclosure
We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, as MADSynergy and it’s representatives’ sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of MADSynergy’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
8. Links to Third Party Websites
This Site contains links to other websites. MADSynergy.com takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
9. User-Generated Content & Information Disclosure:
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments on social media pages, comments in connection with contests and promotions, and on the MADSynergy blog) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Site. MADSynergy.com is not responsible for the personal information users select to disclose in these forums. To request removal of your personal information from our blog or community forum, contact us at support@MADSynergy.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
10. Social Media Features and Widgets:
11. How We Protect Your Information:
MADSynergy.com utilizes some of the most advanced technology available today for Internet security purposes. When you access our checkout and enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using industry standard Secure Socket Layer (SSL) technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to MADSynergy.com. In addition, MADSynergy.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or outside access to keep us all safe! No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@MADSynergy.com.
Last updated February 5, 2016.
13. Contact Us:
Thank you for choosing MADSynergy.com!
The MADSynergy Team